Banks
Successful and client oriented bank institution simply must maintain high level of customer support, more over should be constantly increasing quality of client management.
Depending on your current needs, we need to organize work with your customers in following directions:
“Hot line or client support line “ – we will inform your existing and potential clients regarding all available services, bonus programs, terms and conditions of special offers that your bank has, informing callers about their account status.
“ Debt collection” - we will call your clients inform them about existing debt and will talk them into return it as soon as possible.
Responsible bank employee wil receive detailed report on work done on daily, weekly or monthly basis depending on your need, so you always have such valuable for control data as:
- effectiveness and quality of provided services
- hourly/daily call load
- average time of servicing
- total call duration
In case of need we can open all Ukrainian toll free number 8 800 50 XXXX0, Kiev city number or local number of any region in Ukraine. All the calls from this number will be routed to Adelina Call Center, and served by IVR or qualified agents. Toll free number consists of 11 digits four of which ( XXXX ) can be chosen by you.
Advantages of using Adelina Call Center :
· Decreasing your expenses on office rent
· Decreasing your expenses on salary to your employees
· Decreasing expenses on equipment purchase
· Availability of direct access to bank 24/7
In case of need we can implement projects of high complexity based on your needs and ideas.
